Buying guide
Common questions about quotations, lead time, payment, export, company verification and authenticity.
Quotations
How long does a quotation take?
LS ELECTRIC quotations are emailed after company verification, a price check and a final review by our team, usually on the same business day. Mitsubishi Electric and discontinued parts are quoted after a supplier stock check, usually within 1–2 business days. You can follow progress on the request status page.
How long is a quotation valid?
30 days from the quotation date. After that we re-quote to reflect manufacturer price or exchange-rate changes.
Can I ask for a better price?
Use the “request a better price” or “special price” button on your quotation page with your target price or quantity. Our team reviews it and sends a revised quotation.
What about volume or project quantities?
These are quoted by our team rather than online. Send the model list, quantities and schedule.
Lead time and delivery
What is the lead time?
For stock items we confirm the dispatch date after the order. For items not in stock, the lead time from the manufacturer or supplier is stated in the quotation.
Where do you deliver?
Exports ship on the agreed Incoterm (EXW, FOB, CIF…). Domestic Korean orders are delivered to the customer.
Payment and VAT
What are the payment terms?
For exports, payment terms are agreed per order. Domestic Korean orders are paid in cash on delivery, with the first order prepaid.
Do you charge Korean VAT?
Exports are zero-rated (0%). Domestic Korean quotations show supply amount, VAT 10% and total, and a tax invoice is issued.
Export
Do you ship overseas?
Yes. We have exported to Mexico and India. Export quotations are issued in English.
How are Incoterms decided?
EXW, FOB or CIF, agreed per order. Tell us if you need freight arranged.
Company verification
Why do you verify my company?
To prevent automated price collection, online quotations are issued only to verified companies.
How does verification work?
Overseas companies confirm a one-time code sent to a company-domain email, or enter a tax ID (EU VAT, GSTIN, RFC, CNPJ…). Korean companies are checked by business registration number. Attaching a business card or registration certificate speeds up verification.
Do I need to verify every time?
No. Once verified, the same email receives later quotations immediately.
Authenticity and discontinued parts
Are you an authorized distributor?
No. AUTOLINK FA is an independent trading company. LS ELECTRIC products are sourced through the authorized LS ELECTRIC distributors and special agents we work with; Mitsubishi Electric parts through suppliers in Korea.
Are the parts genuine?
LS ELECTRIC products come through authorized LS distributors and special agents. For Mitsubishi Electric and discontinued parts, the source and condition (new or otherwise) are stated in the quotation.
Can you find discontinued models?
We look for remaining stock or propose a successor. Successors need checks on mounting, wiring and program compatibility, so send the old model and a photo.
What about manufacturer warranty?
Warranty depends on the manufacturer’s policy and the sourcing route and is stated in the quotation.
CONTACT
Looking for a part?
Send us the model and quantity and we will get back to you.